It is our motto:

“There is no 100% perfect software or hardware in the World, but when complement with IWT quality support service, you will get 100% perfect system as a result.”

Our customer service team provides fast and personable technical assistance and will answer your questions concerning our products and services. Upon request, we also provide our customers with on-site support, training, and consultancy services.

Support agreements

In order to provide our customers with quality solutions in a timely manner, IWT offers support based on a annual maintenance plan subscription.

If you would like to purchase an extended support plan or have questions about these service options, please contact support[at]iwt.com.hk

Licensing

If you have any questions concerning a license activation, please contact sales[at]iwt.com.hk

Training and consultancy services

Comprehensive training sessions, tailored to specific products and the end-customer’s use case, will enable clients to understand the system architecture, install and configure the system, and optimize its performance. 

The consulting team will provide technical recommendations, installation and configuration, integration development, and system analysis/testing for our products and specific end-user applications.